Welcome to Purley Florist. These Terms & Conditions set out the basis on which you may use our online flower delivery service, make purchases, and interact with our website. By placing an order through our website, you agree to these terms and confirm that you are at least 18 years old. These Terms & Conditions apply to customers in Purley and the surrounding areas who use our online platform for flower delivery services. Please read them carefully before placing an order.
To place an order with Purley Florist, customers must browse our online catalogue, select products, and proceed to checkout. You will need to provide the necessary details including the recipient's name, delivery address in Purley or surrounding areas, desired delivery date, and a contact phone number. You may include a personal message to accompany the flowers.
After submitting your order, you will receive an order confirmation on-screen and via email detailing the products ordered, delivery address, date and any special instructions. This confirmation acknowledges receipt but does not constitute our acceptance of your order. Acceptance of your order, and the completion of the contract between us, will take place when we have confirmed the order and processed your payment, unless we notify you that we do not accept your order.
If we are unable to fulfil your order due to stock availability or unforeseen circumstances, we will contact you as soon as possible using the contact details provided at checkout. Alternative options or a full refund will be offered.
Purley Florist offers delivery services throughout Purley and neighbouring areas. By placing an order, you confirm that the recipient address is within our stated delivery area. Deliveries will be made on the date specified during checkout, subject to availability and any local disruptions outside our control (such as weather or traffic conditions).
We aim to deliver orders during normal business hours. While we take every reasonable step to deliver orders on the requested delivery date, we cannot guarantee specific delivery times. If we are unable to deliver due to incorrect address details or the absence of the recipient, we will follow the delivery instructions provided or attempt to leave the flowers with a neighbour or in a safe location where possible.
Once the flowers have been delivered as per the delivery instructions or confirmed with the recipient, risk in the goods transfers to the customer or the recipient. Please ensure that delivery details are complete and accurate to avoid delays or issues.
Seasonal and supply variations may occasionally affect availability. In such cases, Purley Florist reserves the right to substitute flowers, foliage, packaging, or other components with similar items of equal or greater value and quality. We make every effort to maintain the style, colour scheme, and value of your order. If a particular product is essential, please specify this in the order notes and we will do our best to meet your request or contact you to arrange alternatives if needed.
All prices quoted on the Purley Florist website are inclusive of VAT (where applicable) and are stated in Pounds Sterling (£). Prices apply per item and do not include delivery charges unless expressly stated. Delivery charges, where applicable, will be clearly displayed at the checkout stage before you complete your purchase.
Purley Florist reserves the right to change prices at any time. However, changes will not affect orders for which we have already confirmed and processed payment.
We accept payment through major debit and credit cards as specified at checkout. All payments are processed securely. Full payment must be received before orders are prepared and dispatched for delivery. When you make a payment, you confirm that the payment details provided are valid and that you are authorised to use the card or payment method.
If there are any issues with the payment, your order may be delayed or cancelled. In such cases, we will attempt to contact you promptly to resolve the issue.
If you wish to amend or cancel your order, please notify us as soon as possible, ideally before your order has been dispatched or prepared. Orders for perishable goods such as flowers are typically processed promptly upon receipt; therefore, amendments or cancellations may only be possible up to 24 hours before the scheduled delivery date.
Should you request a cancellation within the permitted timeframe, we will provide a full refund to your original payment method. If cancellation is not possible because the order has already been processed or dispatched, you may not be eligible for a refund. For non-perishable or accessory items (such as vases or cards), statutory cancellation rights apply as per the Consumer Contracts Regulations.
To amend or cancel an order, please use the order management options available on our website or contact our customer service team quoting your order number. The validity of amendments or cancellation will be confirmed by us in writing.
Your satisfaction is important to us. If you are not satisfied with your order or the flowers delivered do not meet the expected standard, please contact us within 24 hours of delivery. Please provide your order reference and photographic evidence of any issues to allow us to investigate and resolve your query promptly.
If the delivered product is found to be defective or damaged, we will offer a replacement or a full refund. In the case of perishable items such as fresh flowers, returns are generally not possible unless the flowers are faulty or have been delivered in poor condition. For non-perishable items, you may return unused goods for a refund within 14 days of receipt, provided they are in their original packaging and condition.
Every effort is made to ensure that product images and descriptions on our website accurately reflect the items delivered. However, due to the natural variations in flowers and seasonal availability, some differences may occur. Substitutions will always be of equal or greater value. Product sizes, colours, and contents may vary slightly from those illustrated on our website.
Our liability for any claim arising from your use of the Purley Florist website or from goods supplied shall be limited to the cost of the goods purchased. We will not be liable for any indirect, consequential, or incidental damages, loss of profits, or business interruption arising from your use of our service, except where such liability cannot be excluded by law.
We take every care to provide quality products and delivery. However, we cannot be held liable for late deliveries caused by events outside our control (such as severe weather, traffic disruptions, or incorrect delivery information supplied by the customer). If delivery fails due to incorrect or incomplete recipient information, we are unable to accept responsibility or provide compensation.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other matter where it would be unlawful for us to limit or exclude liability.
Purley Florist will collect and process your personal information only in accordance with our privacy policy and applicable data protection legislation. Information provided to us will be used for processing orders, delivery, and to communicate with you regarding your order. We do not sell or share your details with third parties for marketing purposes without your consent.
It is your responsibility to ensure that all information provided during the order process is accurate and up-to-date. Please review our privacy policy for further details on how we handle personal data.
All content on the Purley Florist website, including text, images, logos, and graphics, is the property of Purley Florist or its licensors and is protected by UK and international copyright laws. You may not reproduce, copy, or distribute any part of the website content without our express permission.
If you have questions about our products, ordering process, or delivery, or if you would like to provide feedback, please contact our customer service team using the contact form on our website. We strive to respond to all queries and concerns in a timely and reasonable manner.
We reserve the right to revise these Terms & Conditions at any time without prior notice. Updated versions will be published on our website. Please review the Terms & Conditions regularly to ensure you are aware of any changes that may affect you. Your continued use of our website and services constitutes your acceptance of these terms as amended.
These Terms & Conditions and any contracts between us shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms & Conditions or the provision of goods and services by Purley Florist will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers placing orders for online flower delivery in Purley and neighbouring areas. By placing an order, you confirm that the delivery address is within our stated service locations.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver by us of any breach of these terms shall be considered a waiver of any subsequent breach of the same or any other provision. These Terms & Conditions, and any document expressly referred to in them, constitute the entire agreement between you and Purley Florist in relation to your use of the website and purchase of goods.
Thank you for choosing Purley Florist for your flower delivery needs in Purley and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Purley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Purley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
