At Purley Florist, we take pride in delivering only the freshest flowers to our valued customers in Purley and surrounding areas. As a trusted local florist serving both households and businesses, our commitment is to ensure every bouquet arrives in perfect condition, full of vitality and beauty. Each arrangement is carefully hand-prepared, giving you peace of mind with our fresh flowers guarantee.
While we take great care in preparing and delivering each order, we understand that damages can occasionally happen during transit. If your flowers or gift arrives damaged, please notify us within 24 hours of delivery. We may request a photo of the damaged item to help us resolve the issue more efficiently and to improve our packing processes. Once your claim is verified, you can expect a prompt resolution in line with our customer-first approach.
We guarantee that our fresh flowers will look their best for at least 5 days from the date of delivery, provided they are cared for according to the care guidelines we provide with every order. Should you experience any concerns regarding the freshness of your floral arrangement within this window, please contact us as soon as possible so we can remedy the situation. Our goal is to ensure your experience captures the beauty and quality Purley Florist is known for.
Your satisfaction is our top priority. Depending on your specific circumstances, we offer the following options for returns and refunds:
Refunds will be processed to the original payment method as swiftly as possible, and we will keep you informed throughout. Please note that we reserve the right to collect the original items in question as part of our returns process.
We strive to provide a fantastic service for all our customers, but if you’re unhappy with any aspect of your order, please let us know. To raise a complaint, contact us with your order details and a clear description of your concern. Our management team reviews all complaints personally and aims to respond within 2 working days with proposed solutions or next steps. We take all feedback seriously as part of our commitment to serving Purley better every day.
As a well-established Purley florist, we cherish the trust placed in us by the local community. We are dedicated to delivering on our promises of quality, reliability, and outstanding customer care—whether your order brightens a home or graces a business reception. Thank you for choosing Purley Florist; we look forward to serving you with the freshest flowers and attentive service every time.
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